Rush processing is available for a $15.00 charge per item and your item will be ready to ship within 7 business days. If you need your order sooner than that, just contact us! We're quick to respond and will do our best to accommodate your timing needs.
Normal Production time is 1-2 weeks BEFORE shipping. Please allow up to 3-4 weeks for orders with multiple items.
We often receive requests to create custom items or to make modifications to our current product listings. Please contact us to discuss what you're thinking to see if we can bring your vision to life.
Unless an error has been made by us, personalized and custom items can not be returned. Contact us to receive a proof of your embroidery before you place your order or no later than 24 hours of placing your order. You may also specify you want to receive a proof in the designated "Special Instructions" field on the product page before placing the item in your shopping cart.
Cancellation of personalized or custom Items must be received within 24 hours of placing your order.
Almost every item from can be personalized and we can accommodate special requests and customization.
Personalized & Custom Items
We accept Visa, Mastercard, Discover, AMEX. We do not accept checks.
All orders, including shipping charges, must be paid for at time order is placed.
When you register for an account with us, you can rest assured that Marcela will not share your information with anyone.
View details on Shipping & Handling here.
If your item(s) arrived damaged, please keep all packaging materials and contact us within 10 days of receipt of damaged goods.
All shipping charges must be paid when the order is placed.
Our preferred carrier is USPS and we use Priority Mail which will get your package to you typically in 2-3 days. You also have the choice to use FedEx Ground at the time of placing your order. We may also opt to use this carrier for larger orders.
Shipping & Handling
If want to return an item, please contact us within 10 days of receipt of the item so we can discuss the terms and see how we may fix any issues.
Personalized & custom items may not be returned and must be canceled within 24 hours of placing the order.
Return requests and damage claims must be submitted within 10 days of receipt of goods.
Monday - Friday 10am - 4pm EST
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