Return Policy

All Returns Must be Pre-Authorized

  • Returns will not be accepted without written approval from us.
  • You must contact us within 10 days of receipt of your order either by filling out the Return Request Authorization Form below or emailing us at hello@marcelagifts.com.
  • We may require photographs and additional documentation to process your return.
  • Please keep all original packaging materials that the item was shipped to you in.
  • We must receive the damaged item in our facility before we process a refund.
  • Returned items and refused shipments are subject to a 20% restocking fee in addition to outbound and inbound shipping costs.
  • Personalized orders may not be returned and must be canceled within 24 hrs.

 

Items non-eligible for returns or exchanges:

  • Monogrammed or embroidered items
  • Made to Order items
  • Sale Items
  • Items damaged through normal wear and tear
  • Gift Cards

Return Request Authorization Form