Terms & Conditions
Ordering Information
-
- Normal production time is 2-3 weeks BEFORE shipping.
- Rush processing is available for a $15.00 ($7.50 wholesale) charge per item and your item will be ready to ship within 10 business days.
- Drop shipping is available at no additional charge for our wholesale customers.
Personalized & Custom Items
-
- Almost every item from can be personalized and we can accommodate special requests and customization.
- Cancellation of personalized or custom Items must be in writing within 24 hours of placing your order.
- Unless an error has been made by us, personalized and custom items can not be returned.
- To receive a quote for a custom order, please contact us.
Payment Policy
-
- All orders, including shipping charges, must be paid for at time order is placed.
- Orders placed via email, fax or phone must include payment information.
- We accept Visa, Mastercard, Discover, AMEX. We do not accept checks.
Privacy Policy
-
- When you register for an account with us, you can rest assured that Marcela will not share your information with anyone.
- View details on our Privacy Policy here.
Shipping & Handling
-
- Our preferred carrier is FedEx and we also ship via USPS.
- All shipping charges must be paid when the order is placed.
- If your item(s) arrived damaged, please keep all packaging materials and contact us within 10 days of receipt of damaged goods.
- View details on Shipping & Handling here.
Return Policy
-
- Return requests and damage claims must be submitted within 10 days of receipt of goods.
- Personalized & custom items may not be returned and must be canceled within 24 hours of placing the order.
- Returned items and refused shipments are subject to a 20% restocking fee in addition to outbound and inbound shipping costs.
- If you need to return an item, please fill out a Return Request Authorization Form within 10 days of receipt of the item.
- View more details on our Return Policy here.
Please contact us or call (813) 253-0556 if you have any questions about placing an order with us.
