Terms & Conditions

Ordering Information

    • Normal production time is 2-3 weeks BEFORE shipping.
    • Rush processing is available for a $15.00 ($7.50 wholesale) charge per item and your item will be ready to ship within 10 business days.
    • Drop shipping is available at no additional charge for our wholesale customers.

Personalized & Custom Items

    • Almost every item from can be personalized and we can accommodate special requests and customization.
    • Cancellation of personalized or custom Items must be in writing within 24 hours of placing your order.
    • Unless an error has been made by us, personalized and custom items can not be returned.
    • To receive a quote for a custom order, please contact us.

Payment Policy

    • All orders, including shipping charges, must be paid for at time order is placed.
    • Orders placed via email, fax or phone must include payment information.
    • We accept Visa, Mastercard, Discover, AMEX. We do not accept checks.

Privacy Policy

Shipping & Handling

    • Our preferred carrier is FedEx and we also ship via USPS.
    • All shipping charges must be paid when the order is placed.
    • If your item(s) arrived damaged, please keep all packaging materials and contact us within 10 days of receipt of damaged goods.
    • View details on Shipping & Handling here.

Return Policy

    • Return requests and damage claims must be submitted within 10 days of receipt of goods.
    • Personalized & custom items may not be returned and must be canceled within 24 hours of placing the order.
    • Returned items and refused shipments are subject to a 20% restocking fee in addition to outbound and inbound shipping costs.
    • If you need to return an item, please fill out a Return Request Authorization Form within 10 days of receipt of the item.
    • View more details on our Return Policy here.

Please contact us or call (813) 253-0556 if you have any questions about placing an order with us.

Free standard shipping and handling valid within the US for a limited time on orders placed at marcelagifts.com with a $250 minimum purchase after any promotion or offer is applied. Orders of $149.99 or less will be calculated based on address zone. Standard shipping and handling not available and additional fees apply for expedited, multiple shipping destinations and shipments to Alaska, Hawaii, Puerto Rico, or outside of the United States. Taxes, shipping and handling fees, purchases of gift cards are excluded from the discount. OFFER NOT VALID OUTSIDE OF THE UNITED STATES. Not valid for cash. Offer is subject to change and/or end without notice.